Returns & Exchanges
At Surplus City, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for most items in their original condition. Whether you changed your mind or received a defective product, our simple process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing