Frequently Asked Questions

Everything you need to know about shopping at Surplus City.

What types of products do you carry?

Surplus City offers a diverse range of general retail goods, including home essentials, electronics, outdoor gear, and overstock items from premium brands at discounted prices.

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and condition to qualify for a full refund.

Are the products sold at Surplus City new?

Yes, the vast majority of our inventory consists of brand-new overstock and closeout merchandise. Any items that are open-box or refurbished will be clearly labeled on the product page.

Do you offer international shipping?

Currently, Surplus City only ships to addresses within the United States and Canada. We are looking to expand our shipping capabilities in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.